BD Rowa™ Service
You can count on our word
We combine modern technologies with a human touch and the expertise of our staff. We offer personal support – from planning through to training and after-sales service.
What the BD Rowa™ Service represents
We guarantee you a carefree package. In addition to personal contact and continuous support, this includes a broad range of training offerings and state-of-the-art remote maintenance technology.
24/7
Our hotline staff are available around the clock, seven days a week. Our extensive service technician network with 170 technicians ensures short response times when you need them.
Awarded Service
We rely on the latest technology, enabling us to support you remotely, look after your system with foresight, and take action even before irregularities occur. We have even received awards for this, including the renowned “BARC Best Practice Award Business Intelligence and Analytics”.
One portal – many possibilities
With our online portals, we offer you round-the-clock access to various services – from the webshop and the customer portal with real data from your machines all the way over to a comprehensive learning platform for your entire team.
BD Rowa™ carefree package
In the best hands from the word go
Project start
Planning
Production
Delivery
Installation
Commissioning
Training
Project conclusion
Maintenance & service
Project start
Tailored consultation from day one. Your sales consultant is on hand to support and advise you on-site from the word go. A precise calculation of capacity based on virtual inputting of your stock guarantees you the ideal solution.
Planning
Our experienced in-house project team develops the ideal room plan with you or your architect, considering all special features such as structural features, chimneys, and any pillars that need to be built around.
Production
Once the solution design has been defined precisely, your system is produced according to your requirements at our site in Kelberg, Germany. Most of the steps are performed by hand with high precision. We will should happily oblige if you require a rental system during the conversion phase.
Delivery
Following consultation, your pharmacy robot will be delivered on your requested date. This is always coordinated with the other trades if conversion is required for the installation.
Installation
Our experienced installation team sets up your system with the greatest care in just a few days, making sure to cause the least amount of disruption to your ongoing service. Cleanliness and discretion are top priorities for us.
Commissioning
Once your system has been installed, it is commissioned by our technicians. Inputting of the packages is also part of our service offering alongside the subsequent initial briefing of you and your team.
Training
We offer a wide range of training to help your team deepen their knowledge, online and on-site and tailored to your work processes if required.
Project conclusion
We are only satisfied when you are. It goes without saying that we are always available for you and will support you with all aspects of your new system.
Maintenance & service
Regular maintenance form part of our service, as does a spare parts guarantee so you can enjoy your system for a long time. What’s more, additional services such as software updates and predictive maintenance can also be booked. Our customer portal gives you insight into all important data at all times.
Our services
We offer various service levels and packages for our target groups. We work according to the ITIL service value system. This guarantees you short response times, lean processes and continuous improvement in the digital age.
Pharmacy
Totally carefree
- BD Rowa™ Comfort Service
- BD Rowa™ Predictive Service
Central distribution
Unbeatable reliability
- BD Rowa™ Comfort Service
- BD Rowa™ Predictive Service
- BD Rowa™ Managed Service
- BD Rowa™ Availability Service
Pouch packaging
Safety first
- BD Rowa™ Comfort Service
- BD Rowa™ Predictive Service
- BD Rowa™ Managed Service
- BD Rowa™ Availability Service
Customer references
St. Martin Apotheke, Wittlich
“The BD Rowa™ Service department contacts us before anything even happens. That’s simply great.”
Vera van der Voorst
Pharmacist
PillTime, UK
“As a big fan of automation and the benefits it has to offer, I am delighted to be working with a world-class partner such as BD Rowa™ and leveraging the highly scalable Rowa™ Dose platform to support the expansion of our business.”
Leighton Humphreys
CEO PillTime
DM Barone, Sicily
“We have chosen to collaborate with BD Rowa™ because it is equipped with a state-of-the-art customer support structure.“
Andrea Frettoli
DM Barone
Antigua Farmacia de la Reina Madre, Madrid
“We have received an excellent consulting from BD Rowa™. We had very special circumstances and we have worked very well together. If you can invest and have space to place it, Rowa is the best option “
Jose Daniel Jimenez Pozanco
Pharmacist
Questions for BD Rowa™
Is automation possible without having to convert the building?
Absolutely! Automation is possible without a complete conversion. As a rule, this depends on the conditions on site. BD Rowa™ has already realized many projects of this kind. Please do not hesitate to get in touch.
Is it possible to get a rental system for the duration of the conversion?
For the interim storage of your medication, BD Rowa™ offers two different rental system options during the conversion period:
You can set up a BD Rowa™ Smart System temporarily in your pharmacy.
You can set up a BD Rowa™ system in a container in front of your pharmacy and have your medication transported conveniently to the counter via a connection.
How safe is my data?
We are well aware of how sensitive your data and that of your customers are, which is why we set great store by IT security. We use the most secure routers and firewall systems (Barracuda) available on the market.
What is the response time if servicing is required?
Thanks to our extensive service network, our technicians are normally with you in under four hours. Furthermore, our service hotline staff are able to switch to your system using the picking head cameras. This allows lots of problems to be solved remotely.
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