Pharmacies are also affected by the digital transformation and changing customer requirements. The dispensary has long since ceased to be the only place where drugs are dispensed. Pre-ordering, last-mile delivery and pickup were established a while ago, all enabling closer proximity to customers and faster delivery.
Delivery
The goods ordered from the wholesaler arrive at the Micro Fulfillment Center, where they are placed in the storage locker.
Fully automatic storage
BD Rowa™ EasyLoad reduces manual effort to a minimum. The possibility of overnight input saves working time. The system can also be used as a storage locker for night deliveries.
The integrated solution consisting of BD Rowa™ Vmax, the BD Rowa™ Crate destacker, control software and tote conveyor technology enables an almost seamless automated processing of incoming orders.
The individual orders are packed and labeled, ready for distribution.
The delivery arrives quickly at the city center store on an eCargo bike – an active contribution against congested streets, noise and fine dust.
The ordered goods are delivered to affiliated stores, healthcare facilities and patients through the Micro Fulfillment Center. The wide range of products in the logistics hub guarantees a high delivery capacity.
The last mile delivery service can pick up already commissioned orders at the pickup terminal 24/7 – so delivery will take place, irrespective of the opening hours of the Micro Fulfillment Center or pharmacy.
The pharmacy’s Micro Fulfillment Center processes orders for the individual branches and the last-mile delivery service and prepares them for delivery. This logistics hub can also be located outside cities, e.g., in an industrial area.
A webshop receives non-prescription, over-the-counter and prescription orders (e-prescription). Electronic payments can then be made in the webshop and a link to the pharmacy inventory management system can be made available.
The ordered products are retrieved from the dispensing robots or reordered from the wholesaler.
Orders are collected in totes as in the wholesale trade. Each destination address is picked separately.
The totes are distributed to the destination addresses, including branches, a pickup terminal, and the person who placed the order.
Drugs are dispensed by the pharmacy, from the terminal or delivered right to the patient’s front door by a last-mile delivery service.
An overview and outlook on what the trend of express delivery means for the pharmacy of the future.
What influence do global trends have on the final step for the logistics of medicines? This is what solution strategies could look like.
To round off the good advice in the pharmacy on the new anti-aging product with a fast and pleasant payment process is self-checkout. A positive shopping experience ends with a good payment experience, also in the pharmacy.
The Mauve Webshop is a product of Mauve Mailorder Software GmbH & Co. KG, Laurentiusweg 83, 45276 Essen, Germany and is promoted in cooperation with BD Rowa™. Mauve Mailorder Software GmbH & Co. KG is responsible for the product information. If you have any questions about the product, please call +49 201 85 78 77-55 or send an email to vertrieb@mauve.de.
