E-prescriptions make this possible: The prescription can arrive electronically at the pharmacy without the customer having to be physically present, opening the door for new offers such as pickup (Click & Collect) and the last-mile delivery service (Click & Delivery). This is a completely new pharmacy shopping experience which people already know from many other industries.
The e-prescription makes picking up pre-ordered drugs easy, even outside the pharmacy’s opening hours.
Secure and simple, the process flow is the same for all drugs and products. This ensures that no additional resources are tied up by processing online orders; on the contrary, the clear separation of logistics and customer communication means that personnel can be deployed in a more targeted manner.
A webshop receives non-prescription, over-the-counter and prescription orders (e-prescription). Electronic payments can then be made in the webshop and a link to the pharmacy inventory management system made available.
Consultation takes place remotely by telephone, chat or video conference. This is a mandatory part of the process flow.
The successful consultation is followed by the special packaging with name and address, making it clearly assignable.
When the goods are placed in the dispensing robots, the person placing the order receives an email with the QR pickup code.
During opening hours, the pharmacy staff can retrieve and deliver the prepared order from the dispensing robot via the cash register.
Alternatively, customers can hold up the QR code on their cell phone displays. The on-site pickup terminal scanner reads it and the order is automatically and securely placed.
“Thanks to our BD Rowa™ Pickup we no longer have to worry about collections. Nevertheless, we are still the local pharmacy you can trust when you need help. With the pick-up terminal, our pharmacy is optimally organized and our customers are delighted by the service offered.“
Ric Tobback
Pharmacist
New opportunities for local pharmacies. The e-prescription is upon us, bringing innovations that will simplify everyday pharmacy work.
An overview and outlook on what the trend of express delivery means for the pharmacy of the future.
To round off the good advice in the pharmacy on the new anti-aging product with a fast and pleasant payment process is self-checkout. A positive shopping experience ends with a good payment experience, also in the pharmacy.
The Mauve Webshop is a product of Mauve Mailorder Software GmbH & Co. KG, Laurentiusweg 83, 45276 Essen, Germany and is promoted in cooperation with BD Rowa™. Mauve Mailorder Software GmbH & Co. KG is responsible for the product information. If you have any questions about the product, please call +49 201 85 78 77-55 or send an email to vertrieb@mauve.de.
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