Case study

Topfarma Apotheken, Aartselaar, Belgium

TOPFARMA is the umbrella name of three pharmacy branches in Kontich, Aartselaar and Rumst. Giving personal advice to the patient, apart from the commercial, makes the pharmacy profession for Rik Tobback – business manager Topfarma – unique. But service and customer experience remain a must everywhere. With the installation of the BD Rowa™ Pickup terminal in 2018, TOPFARMA has significantly increased the customer experience.

“Thanks to our BD Rowa™ Pickup we no longer have to worry about collections. Nevertheless, we are still the local pharmacy you can trust when you need help. With the pick-up terminal, our pharmacy is optimally organized and our customers are delighted by the service offered.”
Rik Tobback | Pharmacist
BD Rowa in the Topfarma Apotheken, Aartselaar, Belgium

THE BD ROWA™ SOLUTION

SYSTEM

BD Rowa™ Vmax 160

W: 1.63 m
H: 2.50 m
L: 9.88 m

CAPACITY

approx. 20,000 packages

LOCATION

Ground floor

KEYFACTS
  • the Pickup terminal offers customers flexibility and service, they can pick up their medication at the pharmacy at any time
  • BD Rowa™ solution creates more time by outsourcing tasks to the robot and IT
  • the installation of BD Rowa™ Vmax 160 has eliminated the time consuming activities of order picking and provides more time for consultation
  • BD Rowa in the Topfarma Apotheken, Aartselaar, Belgium
  • BD Rowa in the Topfarma Apotheken, Aartselaar, Belgium