CASE STUDY

Topfarma Apotheken, Aartselaar, Belgium

TOPFARMA is the umbrella name of three pharmacy branches in Kontich, Aartselaar and Rumst. Giving personal advice to the patient, apart from the commercial, makes the pharmacy profession for Rik Tobback – business manager Topfarma – unique. But service and customer experience remain a must everywhere. With the installation of the BD Rowa™ Pickup terminal in 2018, TOPFARMA has significantly increased the customer experience.