Our Customer Service is there for you
We offer you the same thing you offer your customers: outstanding customer service. BD Rowa supports you reliably and professionally at every stage of the design and implementation process. Even once your system is installed you have a whole team of specialists at your disposal.
Tailored service model
Reliability is given top priority in our service concept. For this reason we developed a proprietary service solution especially for pharmaceutical distribution, from design through realization right up to ongoing monitoring and maintenance of the systems in operation.
Custom-designed for you
The first step is to analyze your current data. The focus here lies on your stockroom and stock movements. We develop a customized solution proposal based on the data collected, before discussing it with you, taking your particular wishes and requirements into consideration. Once we have it just how you want it, we employ a simulation tool to confirm the performance of our automation solution. Then we define all the important details in a statement of work.
Realization of your design
Throughout the implementation our experienced project managers offer ongoing support and ensure everything goes without a hitch. In parallel we also train your internal users and technicians. On request, we can even offer you on-site support in your go live phase.
Making your employees experts
Reliability is given top priority in our service concept. In order to ensure that everything goes without a hitch, we employ a double security system: active involvement of your employees on your side and a tiered service level organization on ours. Alternatively, you can also opt for our full service solution.
Tiered service concept
We offer you the industry standard with a 24/7 hotline, state-of-the-art remote maintenance, and multilingual product specialists as well as our optional Predictive Service. Special training courses are available to prepare selected employees in your company for performing necessary servicing themselves and resolving minor technical problems.
Rowa Predictive Service
To ensure your Rowa systems run even more reliably, our Predictive Service analyzes the electromechanical component information and, in case of irregularities, automatically initiates service measures, with the aim of identifying potential system breakdowns in advance and successfully avoiding them. The 24/7 monitoring of your systems and early replacement of wearing parts help to increase the availability of your systems and thereby boost their efficiency.
