Our Customer Service is there for you

We offer you the same thing you offer your customers: outstanding customer service. BD Rowa supports you reliably and professionally at every stage of the design and implementation process. Even once your system is installed you have a whole team of specialists at your disposal.

Tailored service model

Reliability is given top priority in our service concept. For this reason we developed a proprietary service solution especially for pharmaceutical distribution, from design through realization right up to ongoing monitoring and maintenance of the systems in operation.

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Custom-designed for you

The first step is to analyze your current data. The focus here lies on your stockroom and stock movements. We develop a customized solution proposal based on the data collected, before discussing it with you, taking your particular wishes and requirements into consideration. Once we have it just how you want it, we employ a simulation tool to confirm the performance of our automation solution. Then we define all the important details in a statement of work.

Realization of your design

Throughout the implementation our experienced project managers offer ongoing support and ensure everything goes without a hitch. In parallel we also train your internal users and technicians. On request, we can even offer you on-site support in your go live phase.

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Making your employees experts

Reliability is given top priority in our service concept. In order to ensure that everything goes without a hitch, we employ a double security system: active involvement of your employees on your side and a tiered service level organization on ours. Alternatively, you can also opt for our full service solution.

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Tiered service concept

We offer you the industry standard with a 24/7 hotline, state-of-the-art remote maintenance, and multilingual product specialists as well as our optional Predictive Service. Special training courses are available to prepare selected employees in your company for performing necessary servicing themselves and resolving minor technical problems.

Rowa Predictive Service

To ensure your Rowa systems run even more reliably, our Predictive Service analyzes the electromechanical component information and, in case of irregularities, automatically initiates service measures, with the aim of identifying potential system breakdowns in advance and successfully avoiding them. The 24/7 monitoring of your systems and early replacement of wearing parts help to increase the availability of your systems and thereby boost their efficiency.

We are always there for you. Just ask any of our 8,000 customers.

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We are always there for you.

Our 24/7 hotline offers rapid, professional assistance. Our service points are close by and available. And we don’t wait for the worst to happen: we anticipate and proactively target potential breakdowns so that they never occur in the first place.

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We are your trusted partner and equal.

We offer you comprehensive advice and work together with you to find the best solution for your requirements. Our flat-rate service agreements offer you security and complete cost control. We will be happy to advise and train your team at any time.

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Our products are our passion.

You invest in our solutions for the long term – so we ensure that you can reap the benefits for a long time, with regular updates and add-ons. We think innovation. Seize the opportunity and benefit too!