Our Customer Service is there for you

We offer you the same thing you offer your patients: outstanding care. Hospitals need to be able to rely on their systems absolutely and at all times – systems which are constantly working under demanding conditions.

Absolute reliability

The most important aspect of an automated stockroom is that it runs at optimum performance at all times. However, what really matters is how this can improve the day-to-day running of your hospital – from the pharmacy right up to the patient’s bedside.


Individually designed

Whether the intended use is for incoming goods, documentation, storage, order picking, or dispensing on the ward, we develop a customized solution proposal based on your individual requirements. And we don’t just limit ourselves to Rowa systems; we draw on a wide range of technologies from the BD portfolio as well.

Available at all times

Following installation our specialist team in the Customer Service department is on hand to deal with all your requests and queries. Customized service agreements ensure outstanding all-round care – via the 24/7 hotline and directly on site.

Rapid on-site assistance

Our worldwide service network guarantees you rapid assistance if the worst case scenario should ever happen.

Servicetechniker In Interaktion Inline

Rowa Predictive Service

To ensure your Rowa system runs even more reliably, Predictive Service analyzes the electromechanical component information and, in case of irregularities, automatically initiates service measures with the aim of identifying potential system breakdowns in advance and successfully avoiding them.

We are always there for you. In more than 400 hospitals already.


We are always there for you.

Our 24/7 hotline offers rapid, professional assistance. Our service points are close by and available. And we don’t wait for the worst to happen: we anticipate and proactively target potential breakdowns so that they never occur in the first place.


We are your trusted partner and equal.

We offer you comprehensive advice and work together with you to find the best solution for your requirements. Our flat-rate service agreements offer you security and complete cost control. We will be happy to advise and train your team at any time.


Our products are our passion.

You invest in our solutions for the long term – so we ensure that you can reap the benefits for a long time, with regular updates and add-ons. We think innovation. Seize the opportunity and benefit too!