Our Customer Service is there for you
We offer you the same thing you offer your patients: outstanding care. Hospitals need to be able to rely on their systems absolutely and at all times – systems which are constantly working under demanding conditions.
The most important aspect of an automated stockroom is that it runs at optimum performance at all times. However, what really matters is how this can improve the day-to-day running of your hospital – from the pharmacy right up to the patient’s bedside.
Whether the intended use is for incoming goods, documentation, storage, order picking, or dispensing on the ward, we develop a customized solution proposal based on your individual requirements. And we don’t just limit ourselves to Rowa systems; we draw on a wide range of technologies from the BD portfolio as well.
Available at all times
Following installation our specialist team in the Customer Service department is on hand to deal with all your requests and queries. Customized service agreements ensure outstanding all-round care – via the 24/7 hotline and directly on site.
Rapid on-site assistance
Our worldwide service network guarantees you rapid assistance if the worst case scenario should ever happen.
Rowa Predictive Service
To ensure your Rowa system runs even more reliably, Predictive Service analyzes the electromechanical component information and, in case of irregularities, automatically initiates service measures with the aim of identifying potential system breakdowns in advance and successfully avoiding them.