BD Rowa™ is part of one of the largest global medical technology companies in the world. We have a range of solutions, from pharmacy automation systems to digital solutions for virtual product presentation.
Our aim is to provide quality service and advice to pharmacists and pharmacy owners looking to automate their dispensary and improve the workflow in their business, allowing for more time for direct customer consultation.
Meet your local team
Our knowledgeable Territory Managers are closer than you think. Covering every region of the country, they’ll take the time to understand your business and assist with developing a personalised solution for your pharmacy, be it automation or digital product shelving, to improve the workflow efficiencies in your store, and give you more time to focus on providing one-on-one quality customer consultation and care for your patients.
Kelvin Suker
VIC-TAS Territory Manager
David Ward
NSW Territory Manager
Ciara Zhu
QLD Territory Manager
Matthew Palumbo
WA-SA-NT Territory Manager
Nari Namayan
Pharmacy Workflow Designer
Ryan Young
Commercial Manager – Retail
Your Service Team
We’re proud of our commitment to customer service and enviable reputation for providing ongoing support.
Our service team provide a weekly remote login to analyse the performance of your equipment, which is reinforced with a regular on-site preventative maintenance visit every six months.
We provide national assistance seven days a week with a 24-hour on-call support network, combined with service representation as required. Our specially trained Field Service Technicians are in each state of Australia, dedicated to providing you the necessary service and support you need.
Have a question for the team? They’d be happy to help!
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- “The Rowa has dramatically changed the way we practice and operate our pharmacy. We are continually finding out new things and managing to help customers and patients in a way that we only dreamed would be possible before automation. It’s allowed us to scale the pharmacy to its full potential and apply our knowledge to engage with patients. This has afforded us an opportunity to build further on the services we were previously providing, enabling us to drill down and add additional services.”
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Luke Watson | TerryWhite Chemmart Mentone, VIC
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- “The Rowa has reinvigorated my passion within my business, because for the very first time the robot that I purchased has given us the freedom to be able to utilise my staff and my pharmacists in particular to be able to project the image that we view ourselves, which we haven’t really been able to implement previously because of the different pressures within the business.
Walid Awada | Pharmacy Focus Rosemeadow, NSW
- “The Rowa has allowed us to utilise our time better for the patients and the business. It is the best on the market for technology, space effectiveness and stock manager efficiency. It fits seamlessly into the dispensary; maximises wall space within the dispensary; contains 99% of dispensary stock – no need for the excess stock area, and very efficient to stock.”
Karen Brown | TerryWhite Chemmart Samfort, QLD
Contact Us
BD Rowa™ Australia
Level 5, 66 Waterloo Road, Macquarie Park
Sydney NSW 2113
t: 1800 MY ROWA (69 7692)
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