Our Customer Service is there for you

We offer you the same thing you offer your customers: outstanding customer service. The most important aspect of a blister packaging system stockroom is that it runs at optimum reliability at all times. What really matters is that you can rely on the perfect results of the blister packaging process.

Customer-specific solutions

Our customer services offer you customer-specific and reliable solutions which live up to this claim – before, during, and after installation.

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We advise you

Your personal pouch packaging specialist will be delighted to offer you a free, no-obligation consultation on your premises and support you professionally throughout your planning and decision-making process. Your personal project manager will then work with your pouch packaging specialist to ensure all stages through to the commissioning of the system run smoothly. This includes the development of the complete process design and the planning of your premises as well as support in preliminary talks with authorities. A specialized installation crew and service technician will take care of all aspects of the installation and integration of the system in your premises, as well as training of your staff.

There for you – whenever, wherever

Following installation our specialist team in the Customer Service department is on hand to deal with all your requests and queries. Customized service agreements ensure outstanding all-round care – via telephone and directly on site.

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Our systems grow with your needs

On request we'll be happy to discuss extensions to your automated blister packaging system with you. The wide range of system options on offer means that the degree of automation can be individually optimized to suit your requirements.

We are always there for you. Just ask any of our 8,000 customers.

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We are always there for you.

Our 24/7 hotline offers rapid, professional assistance. Our service points are close by and available. And we don’t wait for the worst to happen: we anticipate and proactively target potential breakdowns so that they never occur in the first place.

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We are your trusted partner and equal.

We offer you comprehensive advice and work together with you to find the best solution for your requirements. Our flat-rate service agreements offer you security and complete cost control. We will be happy to advise and train your team at any time.

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Our products are our passion.

You invest in our solutions for the long term – so we ensure that you can reap the benefits for a long time, with regular updates and add-ons. We think innovation. Seize the opportunity and benefit too!