Our Customer Service is there for you

We offer you the same thing you offer your customers: outstanding customer service. At BD Rowa you always have a direct line to a contact, who offers you two decisive advantages: industry expertise and personal advice.

Absolute reliability

The most important aspect of an automated stockroom is that it runs at optimum performance at all times. However, what really matters is how this can improve the day-to-day running of your pharmacy. Our customer service guarantees you customer-specific and reliable solutions which live up to this claim – before, during, and after installation.


We do consulting not selling

Your personal sales consultant will be happy to offer you no-obligation advice on site and support you professionally throughout your planning and decision-making process. Your personal project manager will then ensure all stages through to the commissioning of the system run smoothly. Our standard services include cost-efficiency calculations and 3D visualizations. If your project is a larger-scale refurbishment, Rowa Mobil is available for temporary use.

There for you – whenever, wherever

Following commissioning of your system, our customer service takes care of its optimal technical operation. Our service portfolio extends far beyond rapid on-site assistance from one of our service points and our 24/7 hotline. In addition to standard training sessions and regular servicing, our systems are also continually updated and monitored online. Flat rate service agreements offer you planning security.

Servicetechniker Interaktion 460X460

Rapid on-site assistance

Our worldwide service network guarantees you rapid assistance if the worst case scenario should ever happen. Depending on your service agreement we guarantee response times of less than four hours.

Service 4.0

Rowa Predictive Service complements the maintenance service for Rowa Vmax, Rowa Smart, Rowa ProLog/iProLog, and Rowa Refrigerated Unit with a proactive service module. To ensure your Rowa system runs even more reliably, Predictive Service analyzes the electromechanical component information and, in case of irregularities, automatically initiates service measures with the aim of identifying potential system breakdowns in advance and successfully avoiding them.

Always one step ahead

Rowa Predictive Service offers you a range of competitive advantages: The 24/7 monitoring of your system and early replacement of wearing parts help to increase the availability of your system and thereby boost its efficiency.

Callcenter Inline

Well advised in every way

Our Rowa consultation team is on hand for anyone looking to dive deeper into the optimization of work processes. We have a comprehensive range of training sessions for order-picking systems and digital products on offer to help you with optimal integration in your day-to-day business.

Integral. Profound. Potential-driven.

Every member of our team has a wealth of pharmacy experience to offer, making our team your reliable and competent go-to for all questions concerning the operation of your Rowa systems. In addition, our optimization consultancy service assists you in analyzing existing structures and deriving concrete measures. This applies particularly to your stockroom and goods workflows as well as tips and tricks that might not obviously be directly linked to your Rowa system.

Beratungsmotiv 460X460

We are always there for you. Just ask any of our 8,000 customers.


We are always there for you.

Our 24/7 hotline offers rapid, professional assistance. Our service points are close by and available. And we don’t wait for the worst to happen: we anticipate and proactively target potential breakdowns so that they never occur in the first place.


We are your trusted partner and equal.

We offer you comprehensive advice and work together with you to find the best solution for your requirements. Our flat-rate service agreements offer you security and complete cost control. We will be happy to advise and train your team at any time.


Our products are our passion.

You invest in our solutions for the long term – so we ensure that you can reap the benefits for a long time, with regular updates and add-ons. We think innovation. Seize the opportunity and benefit too!